I see that we as a contact forum and a blog.
I think the segment that you can apply this product are companies (IT consultants studied us as products for corporate customers), and is a more serious and professional image to facilitate more direct contact such as a mail, a phone or skype but can be a .
This is an opinion so they can evaluate and help the Open Source alternatives are more readily accepted by the traditional market.
since we belong to the school of free software, I tend to block skype, which is not open source and uses a proprietary protocol, from official parts of the project.
if you want to get real time support, irc is the open source way. talk to us at #librecad on freenode.net